This Metro-North Conductor tried to do right by his regulars by apologizing for a train schedule miscommunication the prior day. He left paper messages left on train seats for passengers to read.
I knew before I read the article that Metro-North Management would say they don't condone this kind of communication and scold him. I say good for him. There is so much misinformation shared with the riders that it is refreshing to receive a genuine apology for an honest mistake.
This man takes such pride in his work, and given the year Metro-North has had, they should cling to this feel-good story like a life raft on the open sea. Too bad they blew it again.
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